I called Adcom for an unusual
request. 6 Next Flight Outs to outlying areas and extended points mostly in
central Illinois, Indiana and Ohio.
If that wasn't enough, it was the day after the 12" snow here in Minneapolis
and heavy snow throughout the midwest.
When I began to explain these NFOs, delivery between 8-10 am, to Adcom staff,
they took the info calmly and said they would get back to me as soon as they
could check on that kind of routing. Within the hour they had routed these
outlying locations thru major Midwestern airports and had the hot shots set up
to take the shipments to these locations. Not once did they decline and say "I
don't think I can make it there". They also had pricing.
This kind of excellent response from Adcom staff in Minneapolis is the best.
It shows me as a customer the kind of dedication and quality I have come to
know from Adcom.
Then I was amazed at the follow thru! I had all 6 proof of deliveries faxed to
me by 10:40 the same morning they were delivered. Excellent customer service!
Thank you Minneapolis Adcom team.